Vanessa Mona, the Director of Care Experience for Henry Ford Health System, has been with the HFHS for over 18 years. She started in Quality Management, where she has applied her passion and knowledge to help improve the overall patient experience. She is the System Administrator for RL6: Feedback and Press Ganey. Vanessa was integral in the development and deployment of HFHS Culture of Caring, System Patient Education and Entertainment system, Rounding and the HFHS HRO Journey deployment.
Vanessa has a B.S. in Computer Science from Wayne State University.