Suzanne Hendery

MA
Vice President and Chief Marketing Officer
Renown Health
Suzanne joined Renown Health from Baystate Health in Springfield, Mass., one of the top integrated health organizations in the country. As a seasoned healthcare executive, she partners with clinicians, colleagues and community members to listen and collaboratively develop programs, communications and experiences that exceed their expectations. At Renown, she advances the strategy and mission of the organization by growing reputation, engagement, loyalty, referrals and volumes in conjunction with her marketing, internal and external communications, web/digital/social media and media relations team. Suzanne has over 25 years of experience in business strategy, marketing, program development and collaborative innovation through branding and digital strategy, customer experience design, and team member and customer engagement. Suzanne earned her Master of Arts in Marketing Communications from the University of Connecticut and her Bachelor’s degree in Media Systems and Management from Westfield State University in MA. She is a guest lecturer at Harvard University’s Masters in Management program, the American Marketing Association Health Care Executive Board, and the Society for Healthcare Strategy & Market Development.