Kathleen is a Quality Director for Cleveland Clinic’s Heart and Vascular Institute for the past 5 years. She has an interest in process improvement providing an integrated and comprehensive program to monitor, assess and improve the quality of patient care and services delivered throughout the Heart and Vascular Institute at the Cleveland Clinic. Focused improvement efforts include VTE reduction, HF readmissions reduction and improved STEMI process. Kathleen has served as Quality Director for the Dermatology and Plastic Surgery Institute and the Head and Neck Institute. Prior to serving as Quality Director, she served as Patient Safety Officer in one of Cleveland Clinic’s regional hospitals. Kathleen had more than 20 years of clinical nursing experience prior to the latter role.