Robert Hatfield

VP/Director of other IT/IS Department
VP/Director of other IT/IS Department
Health Care Service Corporation (HCSC)
Robert Hatfield is the Director of Operational Analytics and Consulting for Health Care Service Corporation (Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma and Texas). With a tremendous amount of experience in analyzing data generated by the various touchpoints across the healthcare delivery model, Robert is now leveraging his expertise to execute a data-driven transformation of the customer experience at HCSC. Driven by the continuum of data to information, information to insights, insights to action and action to value, Robert and his team are socializing and activating the power of data across HCSC’s Service Delivery Operations. With an intense focus on Customer Effort, he is delivering the insights the organization needs to minimize friction and deliver a customer-centric experience.