Rhonda E Starkey

Director eBusiness Services
Harvard Pilgrim Health Care
Rhonda Starkey has 40 years of experience in the healthcare industry. She currently manages all provider facing technology interactions for Harvard Pilgrim, including multiple self-service portals and 750 trading partners performing 50 million EDI transactions a year. Her focus on service excellence with provider trading partners’ results in 95% of all administrative transactional work completed through electronic and self-service channels and over 98% claim acceptance rate. Ms. Starkey held previous positions in payer provider services and contracting; hospital planning, marketing, contracting, and facilities management; and state and local health planning. Ms. Starkey holds a B.S. in Health Planning and Administration and M.B.A.

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