Rhonda Starkey has 40 years of experience in the healthcare industry. She currently manages all provider facing technology interactions for Harvard Pilgrim, including multiple self-service portals and 750 trading partners performing 50 million EDI transactions a year. Her focus on service excellence with provider trading partners’ results in 95% of all administrative transactional work completed through electronic and self-service channels and over 98% claim acceptance rate. Ms. Starkey held previous positions in payer provider services and contracting; hospital planning, marketing, contracting, and facilities management; and state and local health planning. Ms. Starkey holds a B.S. in Health Planning and Administration and M.B.A.