Nick Wirth

Director, Operational Excellence
Hospital For Special Surgery
Nick Wirth is Director, Operational Excellence at Hospital for Special Surgery (HSS), leading transformation initiatives across the hospital and physician offices. Reporting to the HSS CEO and COO, Wirth leads multidisciplinary teams to eliminate waste and redesign operations to enable success and optimize the patient experience. He also leads outpatient transformation initiatives spanning 150 surgeon offices and the department of medicine to improve patient throughput, physician documentation efficiency, conversion rates, schedule utilization, and both patient and provider satisfaction rates. Wirth participates in hospital initiatives including patient access transformation, redesign of surgical case request process, design of a practice modeling tool, streamlining the patient intake process and more. Previously, Wirth worked at PerfectServe as project manager, implementation consultant, and programmer for more than 15 hospitals. Other past positions include working in congressional and legislative affairs at the U.S. Department of Veterans' Affairs, joining Administrative Fellowship at the Captain James A. Lovell Federal Health Care Center to focus on initiatives reducing 30-day readmissions for CHF patients, and as case manager at Albany Care, the largest psychiatric rehab facility in the country.