Monaco Briggs is the Director of Informatics and Optimization at East Tennessee State University Family Medicine. She is responsible for data collection, population health, quality improvement, workflow design, and physician and staff education. Prior to joining the Family Medicine Quality team, Monaco worked as the Electronic Health Record Administrator where she was responsible for rolling out the EHR to approximately 1200 end users. Monaco has an Associate of Applied Science in medical assisting, a bachelor’s in business administration, and a master’s in business administration and is currently working on her doctorate in educational leadership in higher education. Monaco is married with two children and an amazing dog which she counts are her third child. In her spare time she enjoys traveling, playing softball, and going to antique shops.