Michelle Fox is the Director of Revenue Operations/Patient Access at Health First in Brevard County, Florida. She is responsible for directing the revenue cycle front end operations of the Patient Access department supporting four not for profit hospitals, fifteen diagnostic centers, and a 300+ employed physician group. She implemented a patient service specialist function called “One-Call for All” which encompasses scheduling, pre-registration, and payment collection. Additionally, she developed and facilitated implementation of an aggressive upfront cash collections program bringing in approximately $1.5 million a month and is best practice in hitting greater than 2 percent of patient net revenue. She manages day-to-day operations of 200+ associates and has earned a Gallup Survey World Class Leader designation. Michelle is nationally certified in Healthcare Access Management. She holds a Bachelor of Health Science Education, a Master of Health Administration and a Master of Business Administration University of Florida, Gainesville, Florida. Michelle recently graduated with her doctorate in Business Administration with a dissertation focus on pricing transparency in healthcare. She is an active member in HFMA and NAHAM and currently serves on the NAHAM Board as the Industry Standards Committee Chair.