Michael is responsible for account management and charter for a structure that redefines the patient financial experience for the largest provider in Idaho. He has over 20 years experience in customer management and patient experience working for firms such as Capital One and Hewlett-Packard.
Michael has held various roles across diverse organizations including customer management and insights for Capital One. At Hewlett-Packard, Michael was the Executive responsible for a 2B e-Commerce organization. Within HP, Michael managed data & analytics to drive user interface changes that drove significant improvements in performance.
These experiences have led Michael to St. Lukes Health System where he has been tasked with identifying and developing solutions that improve Patient Financial Experience from end to end. This is defined as pre-patient experience through each step of the clinical and non-clinical touch points.