Michael J. Gillen

Vice President, Operations
Mercy Hospital
Mike Gillen is the System Vice President of Operations for Mercy, where he is focused on the design and implementation of Mercy-wide strategies/actions to leverage resources, increase standardization and efficiency, and decrease costs. In this role he is also responsible for ensuring strategic and operational alignment of system services and operations, and collaborates with Clinical Specialty Councils and community leadership to deliver and implement those strategies. Mr. Gillen joined Mercy in July of 2007 as President of Mercy Hospital Lebanon. Most recently he was a Transformation Agent, leading an innovation team known as Noah’s Ark with a specific goal of redesigning how healthcare is delivered in Mercy’s hospitals and clinics. The innovation team was also charged with developing a plan for reducing operating expenses by $400 million. Prior to becoming a Transformation Agent Mr. Gillen was the Senior Vice President for Regional Hospital Operations for Springfield Communities, where he was responsible for the performance of assets that included four critical access hospitals. He has been a senior executive in healthcare administration since 1991, and has been a President/CEO for much of that time. He is a Fellow with the American College of Healthcare Executives (ACHE), certified black belt in Lean Six Sigma, and has been trained in change management methodologies. Additionally, Mr. Gillen served eight years in the United States Air Force.
Michael J. Gillen, MHA, FACHE is presenting at: