Dr. Karen Peters is a program dean and the director of the Data Institute for the University of Phoenix. With more than 30 years of experience serving government, industry and higher education, Dr. Peters has helped numerous organizations with their IT and Performance needs. Dr. Peters consulted with major companies including Microsoft, AT&T Cingular, Sikorsky (both government and commercial), Lucent Technologies, the NSA and DOD. While working with Microsoft, Karen and her colleagues designed an award winning Sales Certification program for Microsoft China. Prior to joining the University of Phoenix, she served as a faculty member and the director of Information and Instructional Technology at the Pennsylvania State University. She holds a Ph.D. in Organizational Development and an M.E. in Instructional Systems Design, summa cum laude, from the Pennsylvania State University. She also holds a B.S. in Computer Science and a B.S in Psychology. She is a frequent invited speaker at Technology and Learning/ Performance conferences.