Heather Trafton, MBA, PA-C is an accomplished senior level healthcare professional, respected for her leadership in population health strategies, performance improvement and clinical integration. As the Vice President of Operations at Steward Health Care Network, Heather drives operations at the community-based network with roughly 3000 providers dispersed across Massachusetts and oversees risk-bearing medical spend of $2 billion under management. Heather trained as a physician assistant in surgery and has ten plus years of clinical experience. The combination of her clinical and business backgrounds gives her valuable knowledge and an in-depth understanding of how to succeed under risk-bearing contracts.
Heather leads a team of over 130 employees in a complex and matrixed organization, where she is responsible for network field operations, care management, population health programs and performance improvement, and practice support. Heather guides operational performance improvement for payer-based risk contracts, driving the critical linkage between budget drivers and organizational efforts to improve quality, reduce risk and reduce unnecessary and preventable resource expenditures. She also develops operational strategies in collaboration with business unit leads to achieve yearly budget and performance metrics. Heather has led network-wide process improvement at Steward to facilitate success under value based care. Heather also works to improve overall quality across payers, leading the network in identifying and closing gaps in care. Her initiatives to implement new technology and improved workflows at the site of care have improved overall risk adjustment across populations, and her initiatives around care management, care coordination and transitions of care across populations and across sites of care have supported improved health outcomes, lower unnecessary utilization and improved patient experience.