Vice President, Ambulatory Operations and Telehealth
Cynthia Zelis, MD, MBA, is Vice President of Ambulatory Operations and Telehealth Services at University Hospitals Cleveland (UH) where she is responsible for the strategic design and collaborative oversite expansion of the health care delivery in both the ambulatory and digital health framework. In the ambulatory frame, Dr. Zelis is responsible for the UH ambulatory network, services, facilities and planning that include 50+ Ambulatory Health Centers with outpatient surgery locations, freestanding emergency rooms, and medical offices with over 2.0 M square feet of space and $38.4M in real estate assets. In alignment with the system initiatives and leadership, she drives ambulatory quality and patient experience, coordinates service growth and expense reduction and manages the prioritization of capital investments. Within the digital care arena, Dr. Zelis is responsible for the operational and strategical leadership of UH Telehealth. Under her leadership, there has been an exponential growth of utilization as well as programmatic growth of telehealth programs leading to an evolution to make digital care a key platform of driving health care value. In collaboration with IT development, Dr. Zelis is the key operational leader for the self-scheduling platform across the entire UH Network leading to self-scheduling options for every step of the patient journey from Primary Care referrals, Inpatient Care Coordination, Radiology, and Post Emergency Department and Urgent Care scheduling resulting in improved patient experience, reduction in “leakage,” and staffing efficiencies. A practicing family physician, Dr. Zelis serves as an Adjunct Professor at Baldwin Wallace University as part of their Health Care MBA Program. Dr. Zelis has spoken on many national, regional, and local levels related to both ambulatory networks and digital care. Additionally, Cindy serves her NE Ohio community through board appointments and philanthropic leadership.