Mr. Copeland joined ICL in 2011 as the agency’s Chief Program Officer. In 2013, Chris was promoted to Chief Operating Officer (COO). In his new role as COO, Chris will ensure that the agency continues to produce quality outcomes that meet the demand of the Triple AIM of: improving the experience of care, improving the health of populations, and reducing per capita costs of health care. An experienced leader and innovator, Mr. Copeland brings to the position over 30 years of clinical and administrative healthcare experience both in the United States and England. Mr. Copeland received his social work degree in England in 1985 where he worked in inner city projects and subsequently as an administrator for a psychiatric social work team at St James University Hospital in Leeds, England. Mr. Copeland moved to Maine in 1993 where he took progressively more responsible positions at Tri-County Mental Health Services, assuming the position of CEO in 2005. In addition to leading the agency through serious financial stress, Mr. Copeland was also very active at a state level, being voted the President of the Maine Association of Mental Health Services. Mr. Copeland’s expertise is in combining the need for fiscal responsibility with clinical excellence, particularly when funding and resources are severely compromised. He is also a recognized expert in the role that trauma plays in seeking and receiving social and health care, and transforming service systems to be trauma informed.