Adrienne Boissy, MD, MA, is chief experience officer of Cleveland Clinic Health System and a staff neurologist at the Cleveland Clinic Mellen Center for Multiple Sclerosis. Dr. Boissy leads the Office of Patient Experience and its initiatives to address and improve every aspect of a patient’s encounter with the Cleveland Clinic Health System—from their physical comfort to their educational, emotional and spiritual needs. Her team created a comprehensive program to strengthen physician and clinician communication skills and has trained thousands of staff physicians and clinicians to date. The experience was captured in her recent book, "Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience."
Dr. Boissy chairs the Empathy and Innovation summit, the largest independent summit on patient experience in the world. She also currently serves as Editor-in-Chief of the Journal of Patient Experience. In addition, Dr. Boissy was awarded an Arnold P. Gold Foundation grant for humanism in medicine and is a Harvard Macy Scholar.
Dr. Boissy attended Boston University and worked in neurobiological research at Brigham and Women’s Hospital, Boston. She completed her medical school training at Pennsylvania State University College of Medicine and finished her neurology residency and neuroimmunology fellowship at Cleveland Clinic.