Session ID: 
252

When Virtual Care Becomes the Practice

11:30am - 12:30pm Thursday, March 12
Orlando - Orange County Convention Center
W303A

Description

In November 2018, Butte County, California was devastated by the deadliest fire on record. Blue Shield California (BSC), already an experienced implementer of telehealth with more than 38,000 unique users and +90% member satisfaction, responded. Collaborating with Teladoc Health, BSC helped Paradise Medical Group (whose practice was destroyed in the fire) set up a virtual practice that not only restored care for residents, regardless of their current location, but it served as a trusted, valued source for patients and physicians alike. Based on BSC’s 6 years of experience with virtual care, PMG was able to define virtual care clinical use cases; establish a plan for education building and utilization driving that took into account age and demographic; and launch a virtual practice that was secure and integrated so that all Paradise patients, regardless of health plan, can benefit. From go live, patients were directly connect with physicians, no matter where either is located, and trusted physician-patient relationships were restored.

Learning Objectives

  • Identify the keys to creating a sustainable, growing virtual care platform that is brings value to patients and providers alike
  • Discuss the tools needed to successfully deploy trusted virtual care models under time sensitive and challenging circumstances
  • Recognize what is needed to deploy a virtual care model that can scale both for a growing population and for continued clinical use cases

Speaker(s)

Senior Vice President of Healthcare and Community Health Transformation ,
Blue Shield of California
President ,
Paradise Medical Group

Continuing Education Credits

ABPM
1.00
CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00
PDU
1.00

Audience

CIO/CTO/CTIO/Senior IT
Nurse or Nurse Practitioner
Physician or Physician’s Assistant

Level

Introductory