Session ID: 
347

Using Telehealth to Improve Emergency Care and Throughput

12:00pm - 1:00pm Friday, March 13
Orlando - Orange County Convention Center
W311E

Description

From 2006 to 2014, emergency department (ED) visits increased by 14.8% with 140 million visits in 2014. Despite this increase, the overall number of EDs decreased during this time. Though ED crowding is recognized as a public health crisis, it persists and is associated with longer wait times to be seen, increasing number of patients who leave without being seen (LWBS), poorer access, worse patient experience, decreased quality of care, and adverse consequences on health system finances. Thomas Jefferson University sought to improve these outcomes by leveraging their telehealth program into the Emergency Department, instituting a tele-triage program to see patients earlier, place orders, and help patients get through the ER more quickly. This talk describes the program, implementation, results, and lessons learned of using telehealth in this novel approach.

Learning Objectives

  • Describe the process of applying telehealth video encounters to a traditional Emergency Department (ED) triage model to improve efficiencies including time to provider and ED length of stay
  • Analyze the successes and failures of using telehealth for emergency department triage based on our current research, feedback, and reiterations to our own program
  • Describe how other hospitals can institute and implement a successful program from our lessons learned including running operations and leveraging current staffing
  • Assess why telehealth targeted training is essential for any program for successful video encounters and patient satisfaction

Speaker(s)

Medical Director; Assistant Professor,
Jeffconnect; Thomas Jefferson University

Continuing Education Credits

ABPM
1.00
CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00

Audience

Clinical Informaticists
Management Engineer and Process Improvement Prof.
Physician or Physician’s Assistant

Level

Introductory