Session ID: 

Using RTLS Data to Increase Ambulatory Care Capacity

3:00pm - 4:00pm Tuesday, February 12
Orlando - Orange County Convention Center


Learn how the University of Minnesota Health Clinics and Surgery Center is innovating the delivery of care in a new 342,000 SF multi-specialty facility. The Clinics and Surgery Center is home to more than 37 specialties, an ASC, 1,500 providers and staff and sees upwards of 2,400 unique visits daily. The clinic is designed to maximize space and resources, with only 178 exam rooms, no check-in desks and only one waiting room per floor. How do they manage the constant flow of patients and achieve wait times of 15 or minutes or less, all in 120 fewer exam rooms than their previous facility? One key technology, a real-time locating system (RTLS), allows in-the-moment visibility to patient locations, exam room status and provider availability and automatically collects a wealth of data used for continuous improvement. Learn how they use real-time and retrospective metrics to manage the patient experience, dynamically assign and utilize exam rooms and proactively manage daily practice.

Learning Objectives: 

  • Describe how RTLS technology can be leveraged to improve patient and care team experiences
  • Initiate organizational change by engaging care teams with data
  • Create an environment of continuous process improvement


Vice President of Operational Excellence,
University of Minnesota Physicians


Management Engineer and Process Improvement Prof.