The smallest patients sometimes require the most attention, and for Children’s Mercy Kansas City, they are the health system’s priority. Pediatric patients in the Midwest often face extreme barriers to care because of the shortage of specialty (and sub-specialty) physicians, the vast expanse of rural topography and the region’s social determinants of health. To overcome those challenges and provide better access to a higher quality of care, Children’s Mercy saw one solution to its patients’ problems: virtualized care through telehealth solutions. As partners in healthcare delivery, the presenters will share insights to challenges, solutions and opportunities for building and implementing virtual care models to serve geographically isolated populations. The speakers will dive into best practices and share results for how their strategies have improved patient access, increased patient satisfaction, and provided opportunities for provider retention.
Discuss barriers preventing providers from improving the patient experience and describe tools and strategies that support and increase access to care
Show how administrators can empower clinicians to champion new technology
Demonstrate how technology can improve access and care quality