Session ID: 

Break Down Silos to Improve the Patient Financial Experience

3:50pm - 4:20pm Monday, February 11
Orlando - Rosen Centre
Rosen Centre Grand Ballroom D
Extra Fee


As value-based care takes hold, revenue cycle and clinical teams must collaborate to optimize quality and clinical outcomes and to maximize financial performance.
A few years ago, the revenue cycle team at Tyler, Texas-based CHRISTUS TMF, part of CHRISTUS Health, a 14-hospital system, began working with clinical leaders to improve the overall patient experience. Among other things, the teams collaborated to improve scheduling for exams and screenings, referral appointments, test authorizations, and cost transparency.
What’s more, to measure progress, CHRISTUS created a dashboard for 40+ patient-facing KPIs, including patient credit-balance turnaround, admission survey results, accuracy of out-of-pocket cost estimates, and ratio of calls to statements.
In this session, two TMF revenue cycle leaders discuss their work with clinical colleagues and why a never-ending commitment of improving patient experience is key to financial performance and providing the best possible care.
Key Takeaways
Keys to gaining physician buy-into improve the patient financial experience.
How to reinforce and sustain change.
 How to develop KPIs to measure performance focus on continuous process improvement.

This session is part of a special program called HIMSS19 Revenue Cycle Solutions Summit. Extra fees and separate registration is required.


Regional Vice President Revenue Cycle and CIO,
CHRISTUS Trinity Mother Frances Health System
Director - Epic Training, Education & Development,
CHRISTUS Trinity Mother Frances
Executive In Residence & Associate Dean,
American University


Healthcare Financial Professionals