Session ID: 
PTS12

Is This for You or Me? Best Practices for Co-Designed Patient Information

2:15pm - 2:45pm Monday, February 11
Orlando - Rosen Centre
Rosen Centre Grand C

Description

Millions of patients have and want access to their health information. Recognizing this, healthcare organizations are working diligently to deliver thoughtful information and education. Yet a critical question remains: How should healthcare organizations provide this information so that it’s useful and meaningful to patients?

The Cleveland Clinic sought to better understand its patients’ preferences by conducting in-depth interviews related to how it documented sensitive diagnoses, the “problem list,” and the after visit summary. 

This presentation will share findings from the study including patients’ suggestions for best practices in documenting and communicating their information. 

Speaker(s): 

Clinical Psychologist, Director, Design and Best Practice, Office of Patient Exp,
Cleveland Clinic

Audience: 

CIO, CTO
Chief Quality, Chief Clin Transformation Officer
CMIO/CMIO

Level: 

Intermediate