Session ID: 
RCSS09

Re-engineering Check-in to Improve the Patient Experience

11:55am - 12:30pm Monday, February 11
Orlando - Rosen Centre
Rosen Centre Grand Ballroom D
Extra Fee

Description

Market forces are converging from multiple directions, demanding greater operational efficiencies and better patient experiences in today’s physician practices.

In 2018, executives at Jewett Orthopaedic Clinic, an internationally-recognized orthopaedic leader in Central Florida, determined a forward-looking patient experience strategy starts with an optimal front-end encounter that ensures smooth, efficient patient throughput and office workflow processes.

To accomplish that, the organization re-engineered its registration process by deploying a self-service kiosk and mobile pre-check solution, to promote greater accuracy, minimize bottlenecks and empower patients.
In this session, Jewett’s CEO Jon Albert will share the organization’s three-pronged implementation journey and highlight the successful outcomes.

Learning Objectives
• Identify current drivers behind process improvement trends in today’s physician practices.
• Discuss how self-service and mobile technologies can streamline the patient registration process and improve revenue cycle efficiency.
• Analyze Jewett Orthopaedic’s three-pronged journey to implement a self-service check-in solution, including change management, optimization and sustainability strategies.

Speaker(s): 

Chief Executive Officer,
Jewett Orthopaedic Clinic

Audience: 

Healthcare Financial Professionals

Level: 

Intermediate