Session ID: 
RCSS09

Re-engineering Check-in to Improve the Patient Experience

12:00pm - 12:30pm Monday, February 11
Orlando - Rosen Centre
Rosen Centre Grand D

Description

Market forces are converging from multiple directions, demanding greater operational efficiencies and better patient experiences in today’s physician practices.
In 2018, executives at Jewett Orthopaedic Clinic, an internationally-recognized orthopaedic leader in Central Florida, determined a forward-looking patient experience strategy starts with an optimal front-end encounter that ensures smooth, efficient patient throughput and office workflow processes.
To accomplish that, the organization re-engineered its registration process by deploying a self-service kiosk and mobile pre-check solution, to promote greater accuracy, minimize bottlenecks and empower patients.
In this session, Jewett’s CEO Jon Albert will share the organization’s three-pronged implementation journey and highlight the successful outcomes.

Learning Objectives
• Identify current drivers behind process improvement trends in today’s physician practices.
• Discuss how self-service and mobile technologies can streamline the patient registration process and improve revenue cycle efficiency.
• Analyze Jewett Orthopaedic’s three-pronged journey to implement a self-service check-in solution, including change management, optimization and sustainability strategies.

Audience: 

Healthcare Financial Professionals

Level: 

Intermediate