Session ID: 

Smarter Care: The AI Driven Patient Experience

10:45am - 11:20am Monday, February 11
Orlando - Rosen Centre
Rosen Centre Grand Ballroom C
Extra Fee


Thomas Jefferson University and Jefferson Health have emerged as leaders in value-driven healthcare innovation. The Digital innovation and Consumer Experience (DICE) group at Jefferson defines and shapes the organization’s innovation curve. DICE has delivered many cutting-edge, value-driven solutions at Jefferson and beyond. The session will explore the DICE group’s journey in developing the Smart Patient Room Concierge by leveraging the power of AI.

Smart Patient Room Concierge consists of a speaker placed in patient rooms backed by HIPAA compliant AI technology. These smart speakers help patients get answers to their questions. From basic questions around weather, date & time, visiting hours and controlling the TV to more enhanced questions relating to physician information and care delivery are answered by the speakers almost instantaneously. The next phase of the Smart Patient Room Concierge will focus on more clinical use-cases.

Learning Objectives:
• How healthcare institutions can leverage artificial intelligence to improve the experience of their consumers (patients, students, physicians, staff, faculty, and donors).
• Understand what’s required to build a culture of curiosity and innovation within a healthcare institution to solve everyday problems. 
• How healthcare administrators can work with their digital teams to enhance the technology footprint with strategic and structured process.

This session is part of a special program called HIMSS19 Patient Engagement & Experience Summit. Extra fees and separate registration is required.


Chief Digital Officer & EVP Tech. Innova,
Thomas Jefferson University and Jefferson Health
Vice President, Digital Design and Consumer Experience,
Thomas Jefferson University Hospital


Chief Quality, Chief Clin Transformation Officer