Session ID: 
60

Safer Transition from the ER Using Asynchronous Virtual Care

3:00pm - 4:00pm Tuesday, March 6
Las Vegas - Venetian Convention Center
Palazzo B

Description

Patients leaving the ED lack available post-acute care options, including care coordination. They’re at risk to return to the hospital at significant cost, impacting patient safety, care quality, satisfaction with service and re-admissions. Acute Care Transitions (ACT) sought a solution to engage with patients after discharge which would result in higher levels of patient satisfaction, lower readmissions, and lower system leakage. ACT launched Safe Transitions virtual care in Sept 2016. The post-ED safety program leverages text-first telemedicine to offer no barrier, physician access for patient continuity of care inquiries and ongoing treatment. Broadening the traditional ED visit into a patient-centric, acute care episode improves reliability and builds loyalty between patient and system. This session will describe service adoption and care metrics for this unique post-acute ED telehealth application, as well as future service line plans.

Learning Objectives: 

  • Describe patient safety benefits of a post-ED discharge virtual care program
  • Identify adoption rates in this unique post-acute ED application of telehealth
  • Contrast patient satisfaction data before and after implementation of the Safe Transitions program
  • Assess financial value of the Safe Transitions program to a health system

Speaker(s): 

Safety and Quality Officer,
Acute Care Transitions
Continuing Education Credits: 
ABPM
1.00
CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00

Audience: 

C-Suite
Payers
Physician, CMO, CMIO

Level: 

Introductory

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