Safer Transition from the ER Using Asynchronous Virtual Care
3:00pm - 4:00pmTuesday, March 6
Las Vegas - Venetian Convention Center
Patients leaving the ED lack available post-acute care options, including care coordination. They’re at risk to return to the hospital at significant cost, impacting patient safety, care quality, satisfaction with service and re-admissions. Acute Care Transitions (ACT) sought a solution to engage with patients after discharge which would result in higher levels of patient satisfaction, lower readmissions, and lower system leakage. ACT launched Safe Transitions virtual care in Sept 2016. The post-ED safety program leverages text-first telemedicine to offer no barrier, physician access for patient continuity of care inquiries and ongoing treatment. Broadening the traditional ED visit into a patient-centric, acute care episode improves reliability and builds loyalty between patient and system. This session will describe service adoption and care metrics for this unique post-acute ED telehealth application, as well as future service line plans.