Session ID: 
LS16

Rethink Patient Servicing – Workforce Intelligence

9:45am - 10:05am Wednesday, February 13
Orlando - Orange County Convention Center
Hall D | Booth 7145 | Lightning Sessions Theater

Description

A large provider organization shares its vision of improved services experiences and how workforce intelligence (WFI) is helping them rethink how they serve their patients and empower their agents. This provider is exploring WFI as a way to improve efficiency, reduce repetitive work, identify ‘hero’ agents and ultimately drive improved patient engagement and customer service.

Speaker(s): 

Vice President, Healthcare and Life Sciences,
Pegasystems, Inc.

Audience: 

CIO, CTO
Physician, CMO, CMIO
Senior IT Executive