Session ID: 

Restore Human Connections with Collaboration and Technology

11:30am - 12:30pm Wednesday, February 13
Orlando - Orange County Convention Center


The most profound system transformations stem from deepening partnerships that create an ecosystem centering around the human experience of care. At the University of Chicago Medicine, the chief experience officer and her team in the Patient Experience and Engagement Program are leading by example and transforming care delivery by cultivating trusted relationships, connecting people back to purpose and always putting patients at the center of every new process, program or technology. In this session, learn how the CXO and her team of experienced coaches are designing effective approaches to improve the human experience, collaborating with clinical and information and technology leaders to help caregivers and leaders intersect their purpose, passion and skills to make a difference as well as foster more meaningful interactions with each other, patients and families, driving positive human connections and transformative change in healthcare.

Learning Objectives: 

  • Discuss a personalized coaching program that focuses on nurturing communication skills and positively influencing patient encounters and care team experience
  • Discuss the impact of building trusted relationships, inspiring multi-disciplinary collaboration, and designing and deploying human-centered programs and technologies
  • Design a multi-disciplinary think tank to evaluate, implement and measure human-centered technologies and processes that align with the enterprise strategy and goals
  • Create culture transformation by utilizing data from technology to celebrate performance excellence, build on success, and develop trusted relationships and strong partnerships
  • Measure success based on patient, family and staff experience, engagement and empowerment


Contagious Change, LLC
Chief Experience Officer,
University of Chicago Medicine


Chief Quality, Chief Clin Transformation Officer