Five Best Practices for Improving Transitions in Care with HIE
10:30am - 11:30amTuesday, February 12
Orlando - Orange County Convention Center
Providers and payers have a significant opportunity to improve transitions in care with HIE data, but the journey is fraught with challenges. AmeriHealth Caritas is in its fifth year of using HIE data with experience connecting to eight state/regional HIEs. In 2017, the health plan received over 3,000,000 HIE transactions. However, there were a host of challenges that AmeriHealth Caritas had to overcome before HIE data could deliver real value to improve care transitions and other healthcare processes. In this session, this national health plan will describe five best practices that led to its success and highlight the key lessons learned along the way. Among these are obtaining and using HIE data in near real-time, using predictive analytics and other clinical markers to hone in on critical cases, integrating the information with back-end processes, enriching the data to see the whole person needs and closing the loop through bidirectional exchange.
Assess the current state of your HIE engagement within the context of HIEs nationally and evaluate the opportunities for using them to improve transitions of care in a multi-stakeholder and resourced care community
Plan how to connect to HIEs for optimal value, identifying essential processes and technologies that will help ensure that the goal of improving transitions in care are met
Identify key limitations and challenges that can reduce the value of HIE information, particularly when connecting to more than one HIE and how to address them to maximize return on investment