Pine Rest Christian Mental Health Services in Grand Rapids Michigan is the largest free-standing behavioral health system in the United States. For the past year, the organization has been laser focused on creating one, unified, Pine Rest known as “One Pine Rest”. This new strategic plan drove a full clinical and organizational transformation forcing silos to work together, a major renovation of clinical and financial support, governance, change management and staffing models. The new EHR implemented throughout their service lines including inpatient/partial hospitalization, residential and outpatient would be THE transformational catapult for the organization. This session is an opportunity to share a story of how an EHR implementation effort jump started the journey to be a unified organization; to recognize that shared success blurs divisional lines and continued success requires a diverse and collaborative team.
Recognize the components for creating a steady leadership structure to support quick decision making and analysis
List the steps to identify unique processes and workflows in specialty organizations
Analyze the criteria to identify implementation/support and product skill gaps