Session ID: 
275

Physician Satisfaction With EHR: Is It Possible to Improve?

2:30pm - 3:30pm Thursday, March 12
Orlando - Orange County Convention Center
W206A

Description

Five independent orthopedic practices merged to form OrthoVirginia, the state’s largest provider of orthopaedic and therapy care. As part of the merger, OrthoVirginia made a large investment in technology with implementation of a new Electronic Health Record (EHR). Physician satisfaction is key to our organization, so we decided to use a survey to measure satisfaction with our new EHR. The first survey in September of 2017 showed an overall poor experience with survey results at the 31st percentile for satisfaction within the U.S. demonstrating improvements needed. Three principal areas for improvement were identified: cost of technology, completeness of patient record and not utilizing the technology efficiently. This session will review how the CIO and CMIO worked together to implement and show measurable improvements in these three areas.

Learning Objectives

  • Analyze the processes used to improve physician satisfaction with EHR
  • Outline the methodologies to successfully implement a continuous education program for physicians
  • Identify methods used to evaluate success of physician satisfaction with EHR

Speaker(s)

Chief Medical Information Officer,
OrthoVirginia
Chief Information Officer,
Orthovirginia

Continuing Education Credits

ABPM
1.00
CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00

Audience

CIO/CTO/CTIO/Senior IT
CMIO/CMO
Project Manager

Level

Intermediate