Personalizing the Patient Experience Through Intelligence
4:30pm - 5:30pmThursday, March 8
Las Vegas - Venetian Convention Center
Seventy-five percent of healthcare costs are related to preventable conditions, per the CDC, yet only 4% of healthcare spend is on healthy behaviors. By transitioning from reactive care to proactive health management and patient engagement, providers can adapt to market shifts that emphasize value-based care. But how do healthcare providers begin the move to proactive health management? This session will share key strategies including the use of contextual awareness functionality to create personalized patient engagement. Memorial Hermann will present insights from their comprehensive network of care, Everyday Well, and how they use dynamic personas to tailor the experience where they saw a 56% YOY increase in average monthly sessions. In an increasingly technological world, evidence shows–the more involved members are in their health, the better outcomes they’ll achieve.