Session ID: 

Patient Engagement is Changing: Trends and Health System Successes

1:00pm - 2:00pm Thursday, February 14
Orlando - Orange County Convention Center


Today's world is digital first - people expect seamless experiences. In healthcare, no experience is more important than that of a patient. In this session you'll hear about what's shaping patient experiences and re-defining engagement models, by taking a holistic look at the industry from all perspectives through the results of a recent healthcare industry survey. A large hospital system will also share how it is thinking about its transformation journey, by utilizing data and engagement methods that aim to match those of cutting edge firms who have set the bar.

Learning Objectives: 

  • Hear what your peers have to say about the visions, struggles and attempts to engage patients, and what those patients have to say about it
  • Analyze how engagement has changed in the past two years as a result of consumerism, technology and changing business models
  • Discover how a large provider organization is changing its patient engagement model to drive better engagement and satisfaction
  • Hear how a large provider discovers the heroes in its own organization who are making patient journeys well again


Division VP for GME, TriStar Division,
HCA Healthcare
Vice President, Healthcare and Life Sciences,
Pegasystems, Inc.


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