Session ID: 

New Mexico Reduces Avoidable ED Visits with Technology

4:00pm - 5:00pm Thursday, February 14
Orlando - Orange County Convention Center


New Mexico, a state rich in history and natural resources, also possesses one of the highest proportion of Medicaid beneficiaries, currently 42% of the population. Many of these patients live below the poverty line, struggle to receive adequate primary-care services and are high utilizers of emergency departments. Increasing demands for ED services put such a strain on the state’s limited resources that healthcare leaders had no choice but to change the dynamic of patient ED utilization or risk thousands of individuals falling through the cracks of a fragmented system. This session will discuss the steps this state’s leading healthcare organizations took to embrace a new spirit of collaboration, which included the adoption of technology that would allow them to share and exchange data. Addressing challenges to implementing a large-scale program and share the state's positive clinical and financial outcomes will also be addressed.

Learning Objectives: 

  • Discuss the steps involved in implementing a statewide program for sharing information
  • Identify and incorporate the right technology tools to detect high-utilizers of ED services
  • Evaluate ways of gaining alignment among individuals and organizations resistant to change in order to foster collaboration


Policy Director,
New Mexico Hospital Association
Chief Medical Officer,
Collective Medical Technologies


Chief Quality, Chief Clin Transformation Officer
Government or Public Policy Professional