Session ID: 
341

Optimizing the Access Experience for Patients and Providers

12:00pm - 1:00pm Friday, March 13
Orlando - Orange County Convention Center
W300

Description

With over 7.6 million visits a year and subsequent operational challenges, access to care is a known pain point for many healthcare systems across the nation and has been a particular area of focus for Cleveland Clinic. Ideal access to care allows patients to see the right doctor, at the right time and at the right place. This could not be more crucial for cancer patients, where every day waiting has significant health consequences. This presentation will share findings from a human-centered design approach that engaged patients and employees in identifying pain points, developing concepts, and prioritizing solutions to alleviate the uncoordinated hurdles and stage gates to accessing care. We will share how interconnected solutions including technology is providing patients and employees the tools and resources needed to access care.

Learning Objectives

  • Describe challenges identified by patients seeking access to care and the employees facilitating their access
  • Describe three core themes that patients and employees identified as essential to improve the access experience
  • Summarize key aspects of the identified interconnected solutions aimed to improve the access experience
  • Define one key result of the implemented solution

Speaker(s)

Clinical Psychologist, Director, Design and Best Practice, Office of Patient Experience,
Cleveland Clinic
Program Manager, Department of General Surgery,
Cleveland Clinic

Continuing Education Credits

ABPM
1.00
CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00

Audience

CIO/CTO/CTIO/Senior IT
Chief Quality, Chief Clin Transformation Officer
CMIO/CMO

Level

Introductory