Session ID: 

Operational Readiness: Often Overlooked Key Success Factor

8:30am - 9:30am Thursday, February 14
Orlando - Orange County Convention Center


Transformational change is a key element of the top priorities facing IT executives. The value of operationally-led, IT-supported transformation program cannot be underestimated. Sexy topic? No. Crucial for CIOs and IT professionals to get right? Absolutely. Whether amidst an M&A integrating 2 (or more) organizations, driving to value and outcomes through clinical standardization and variation management, implementing a new ERP or doing a major upgrade, implementing an EHR or extending it to an affiliate, or other enterprise effort, operational readiness is an often-overlooked key success factor. Join this session to hear the secret sauce of an operational readiness program and how to develop a holistic program that addresses revenue cycle and clinical readiness together.

Learning Objectives: 

  • Describe why operational readiness is more than just change leadership and the 10 key components of a program
  • Discuss a real-life example on effective approaches for operational readiness for major organizational change and how it might be applied to one’s own organization’s transformation efforts
  • Explain a 5-step process for achieving deep operational involvement, clear operational accountability at every level and an organized and integrated focus on KPIs and critical workflows
  • Use the framework shared to formulate a coordinated, integrated program across clinical and revenue cycle in one’s own organization to drive the intended transformation results


Senior Vice President and CIO,
Virtua Health
Director and Senior Partner,
The Chartis Group


Chief Quality, Chief Clin Transformation Officer
IT Professional