Session ID: 

Non-Emergency Medical Transportation: Better Health Outcomes with Ridesharing

7:30pm - 8:30pm Thursday, March 8
Las Vegas - Venetian Convention Center
Palazzo K


Today, non-emergency medical transportation is a $6 billion market in the U.S., with most of that money spent on the poor and elderly, who often don't have cars or can't drive. Medicare and Medicaid providers, along with hospital systems that have identified transportation as a critical social determinant of health, typically foot the bill. With more than 3.5 million Americans missing or arriving late for medical appointments each year, the potential for ridesharing networks to positively affect patient care is substantial. Discover how Ascension and Lyft have partnered to minimize missed appointments and no-shows while lowering costs and increasing patient satisfaction. Examine insights gleaned from analyzing why patients, particularly those with chronic conditions, have difficulty keeping appointments; and discover how Lyft’s convenience, customer support and service, and market flexibility allow care teams to quickly and easily request advance-scheduled or on-demand rides on behalf of patients.

Learning Objectives: 

  • Assess the current benefits and limitations of non-emergency medical transportation to achieving better quality and outcomes within a health system
  • Discuss the impact of transportation on meeting patient needs
  • Identify best practices for developing an effective and cost-efficient ridesharing program


Chief of Digital Patient Experience ,
Sutter Health, Palo Alto Medical Foundation
Vice President, Lyft Business,
Lyft, Inc.
Continuing Education Credits: 


Management Engineer and Process Improvement Prof.
Physician, CMO, CMIO