Session ID: 
124

Mobile App Drives HCAHPS Growth Through Patient Care Mapping

10:00am - 11:00am Wednesday, March 11
Orlando - Orange County Convention Center
W304A

Description

Healthcare has long struggled with care standardization, one of the reasons why measuring the care experience is the cornerstone of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems). The ubiquity of smartphones creates an opportunity for providers to standardize care coordination and patient journey mapping across patients, providers, health systems, and caregivers. In this session, South Shore Health System (SSHS), located in Weymouth, MA, details how it has been able to increase HCAHPS scores for its OB/GYN department with the help of a mobile app that provides uniform, current information to expectant mothers to manage appointments, track fetus development, learn what to expect in the hospital, discharge instructions, and more. For the four quarters ending March 2019, the hospital rating score increased 38%, and the care transition score increased by 70%. The session will also address mobile app deployment strategies that hospitals can employ in their own organizations.

Learning Objectives

  • Recognize the substantial gains available from the introduction of hospital apps and how they can increase HCAHPS scores and patient engagement
  • Demonstrate how health systems can develop their own, custom apps through blueprints and handle most of the app customizations directly
  • Recognize how to devise key performance indicators for a more objective review of your project while helping to secure funding
  • Share how hospitals and health systems can expand the use of similar apps to other service lines that have a large educational component
  • Illustrate how utilizing the interactive nature of the mobile platform fosters patient engagement

Speaker(s)

Vice President of Operational Excellence,
South Shore Health System

Continuing Education Credits

ABPM
1.00
CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00

Audience

Chief Quality, Chief Clin Transformation Officer
Clinical Informaticists
Student

Level

Intermediate