Session ID: 

Metric Driven Strategy for EHR Continuous Improvement

1:30pm - 2:30pm Tuesday, February 12
Orlando - Orange County Convention Center


Rogers Behavioral Health faced challenges with the reactionary approach to decisions on electronic health record improvements as many organizations face today with changing external expectations, unintended incidents and end user intuition. Rogers employed a method of process improvement which includes employee-led daily huddle meetings to review progress and prioritize work. Using metrics derived from numerous sources, we were able to prioritize and make significant improvements to the performance of our record. These metrics roll into a monthly calendar that is reviewed by leadership which facilities a strategic decision-making environment in which we can prioritize work and projects that have the most significant impact on system performance, user satisfaction and patient care that is high quality, efficient and safe.

Learning Objectives: 

  • Identify the strategic benefits of employing daily and monthly review of EHR performance metrics in project identification
  • Evaluate the challenges and opportunities to overcome them when using data to make decisions on continuous improvement objectives
  • Select metrics that align with the organization’s vision and strategy


Vice President, EHR & Revenue Optimization,
Rogers Memorial
Clinical Informatics Manager,
Rogers Memorial Hospital


IT Professional