Session ID: 
125

Lessons Learned for Building Effective Patient Engagement Technology

10:00am - 11:00am Wednesday, March 11
Orlando - Orange County Convention Center
W304E

Description

VA’s current patient portal has one of the highest patient engagement rates in the country. VA is prioritizing the Veteran experience by gathering user feedback throughout this process, focusing on users with disabilities to ensure resulting patient tools are universally accessible. By showing Veterans’ health data and notifications alongside their disability, burial, and other benefits, VA is able to offer Veterans a holistic engagement center. The VA plans to integrate with FHIR APIs to serve up a single answer about a Veteran’s personal health record throughout the EHR modernization process. Additionally, leveraging DOD & VA’s investment in EHR modernization will provide Veterans with a longitudinal perspective of their health care and will personalize that experience to help Veterans engage with their benefits. Continued collaborations will support VA’s digital modernization to enable open and transparent data for developers to securely access VA data they need to build helpful tools and services for Veterans while enabling Veterans to digitally connect and interact with their data to set, manage, and achieve their own goals.

Learning Objectives

  • Identify strategies for increasing patient engagement
  • Discuss modalities of improving patient engagement in the future through untethered patient portals
  • Describe how to integrate human-centered design processes into your patient engagement strategy

Speaker(s)

Acting Chief Technology Officer,
Department of Veterans Affairs
Health Product Line Lead, Office of the CTO,
Department of Veterans Affairs

Continuing Education Credits

CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00

Audience

Advocacy Grp Focus on Pt, Family Mbr, Caregiver
Government or Public Policy Professional
Technologist

Level

Introductory