Personalizing the Patient Experience with Consumer Engagement Platforms
11:15am - 12:15pmTuesday, February 12
Orlando - Orange County Convention Center
Join Microsoft for a HIMSS19 Lunch & Learn
To improve the quality of care and reduce costs, providers need better ways to build and maintain strong relationships with patients. Patient engagement solutions based on Microsoft platforms help you create a more integrated, continuous feedback loop, allowing you to stay connected with patients whether they’re at your care facility or at home. Learn how Providence St. Joseph Health’s (PSJH) responded to consumerism, with higher expectations for personalization, on-demand technology, and overall experience in the patient health journey by creating a Patient Engagement Center with highly trained Personalized Health Liaisons to help patients and providers navigate care.
Molly McCarthy , MBA, BSN, RN
National Director, US Provider Industry, and Chief Nursing Officer