Session ID: 

Improvement of Quality Scores

10:30am - 11:00am Friday, February 15
Orlando - Orange County Convention Center


After joining an Accountable Care Organization and 13 managed care contracts, we realized if we did not incorporate health information technology, we would not strive. We needed to create better workflows, processes, polices, perform report integrity checks, and build custom databases in order to see significant movement. This presentation provides a roadmap and walks through the step-by-step Plan-Do-Study-Act (PDSA) cycle East Tennessee State University Family Medicine took to improve our quality Scores.

Learning Objectives: 

  • Manage all patients equally regardless of insurance carrier to escalate productivity and decrease duplication
  • Discuss preventative health for patients while addressing quality metrics
  • Develop a plan that includes actionable items and feedback from all stakeholders


Clinical Quality Data Manager,
East Tennessee State University Family Medicine
Director of Informatics and Optimization,
East Tennessee State University Family Medicine


Chief Quality, Chief Clin Transformation Officer
Population Health Management Professional
Quality Professional