After joining an Accountable Care Organization and 13 managed care contracts, we realized if we did not incorporate health information technology, we would not strive. We needed to create better workflows, processes, polices, perform report integrity checks, and build custom databases in order to see significant movement. This presentation provides a roadmap and walks through the step-by-step Plan-Do-Study-Act (PDSA) cycle East Tennessee State University Family Medicine took to improve our quality Scores.
Manage all patients equally regardless of insurance carrier to escalate productivity and decrease duplication
Discuss preventative health for patients while addressing quality metrics
Develop a plan that includes actionable items and feedback from all stakeholders