From Implementation to Optimization: Moving Beyond Operations
4:30pm - 5:30pmThursday, March 8
Las Vegas - Venetian Convention Center
As organizations move beyond large scale EHR implementations and the subsequent stabilization period, there is a need to evolve the thinking and processes around maintaining long term operational support. This session will describe the process that our organization went through to evaluate the current governance, process and structure for supporting Clinical Applications including using an outside consultant to assist in developing appropriate KPIs and SLAs. Everything from optimizing the work intake and prioritization process to enhancing clinical partnerships will be discussed.