How Useful Are Discharge Documents for Care Coordination?
2:00pm - 3:00pmFriday, March 9
Las Vegas - Venetian Convention Center
When patients follow-up with their primary care physicians after receiving acute care, the physicians may have to rely upon the patients’ discharge documentation for care coordination, particularly if a physician’s practice is not in the same network as the acute care facility. Recognizing that this use of discharge documents is happening more frequently than most acute care providers realize, we had human factors experts team with primary care physicians to evaluate the usability of these documents for the purpose of care coordination. Based upon this evaluation, we generated recommendations for creating discharge documents that will be useful and usable by patients, caregivers, and primary care physicians who need to rely upon them for care coordination.