Session ID: 
89

Go With the Flow: Technology-Enabled Patient Movement

4:15pm - 5:15pm Tuesday, March 10
Orlando - Orange County Convention Center
W311A

Description

In this era of consumerism and value-based care, it is imperative that hospitals excel at patient flow -- serving appropriate patients rapidly, effectively, and efficiently as they move through different facilities, departments, and stages of care. UCI Health (University of California, Irvine -- Medical Center) sought to improve its ability to provide the right patients with the right care in the right setting. Using a combination of technology enhancements, analytics, and improved workflows, UCI Health created better patient identification and tracking, an enriched patient discharge experience, and improved bed supply and demand balance. Benefits included increased cross-disciplinary collaboration, better patient visibility, access and satisfaction, and improved appropriateness of transfers. Results included reductions in medical LOS (23%), short stays admissions from the ED (38%), ED boarding hours (150%), ED diversion (19%) and patient placement times (160%).

Learning Objectives

  • Identify patient flow problems
  • Apply technology, workflow and collaboration tools to optimize patient journeys
  • Employ enhancements to improve patient identification and tracking
  • Appraise the patient discharge experience
  • Create a bed supply/demand matching system

Speaker(s)

Director of Patient Flow,
University of California Irvine (UCI) Health
Senior Manager,
Accenture

Continuing Education Credits

ABPM
1.00
CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00

Audience

Chief Quality, Chief Clin Transformation Officer
Management Engineer and Process Improvement Prof.
Physician or Physician’s Assistant

Level

Intermediate