Session ID: 

Exploring Critical Success Factors for Telehealth Implementation

4:15pm - 5:15pm Tuesday, February 12
Orlando - Orange County Convention Center


The National Consortium of Telehealth Resource Centers work to support providers in starting or growing telemedicine programs. Our regional center in California (CTRC) developed a concrete and accessible Telehealth Implementation Roadmap. It was designed to help individuals identify the critical steps and their logical order of completion towards successful program implementation. This panel will identify and discuss in detail the critical steps every program should consider when planning for a telehealth program. A successful telehealth program integrates leadership and ensures adequate capacity across all four sectors: 1) Telehealth Operations 2) Technology 3) Clinical Services 4) Business and Sustainability. The panelists will also address some often overlooked challenges, including structured relationships, contracting models, technology infrastructure and the telehealth team. Panelists will share their unique perspective as it relates to each portion of the Roadmap.

Learning Objectives: 

  • Gain an understanding of the five critical steps for telehealth program design
  • Acquire insights into the distinct leadership roles required of telehealth operations, technology, clinical services, and business sustainability staff and managers
  • Develop an awareness of the benefits and challenges related to leadership integration


National Telehealth Technology Assessment Resource
Program Director,
Great Plains Telehealth Resource & Assistance Cent
Executive Director,
California Telehealth Resource Center


Allied Health Professional
Physician, CMO, CMIO