Transitioning to Value-Based Care? Chatbot May Help
12:00pm - 1:00pmThursday, March 8
Las Vegas - Venetian Convention Center
Review sites such as Yelp show that even when patients are happy with the physician, they complain about the front desk. Long wait times over the phone or a misplaced order for a medication refill are some of the common complaints. Unfortunately, front desk work is a demanding job and employees burn out and leave, further worsening the situation. What if some of the work done by the front desk could be automated? What if this automation could be done in a way that supports patients' preference for mobile and affords them flexibility to perform such activities 24/7? A chatbot that understands natural language and can interact with the patient using simple text messaging and can be used to automate routine tasks such as appointments, rescheduling, cancellations, refills, etc.