Session ID: 
214

Transitioning to Value-Based Care? Chatbot May Help

12:00pm - 1:00pm Thursday, March 8
Las Vegas - Venetian Convention Center
Palazzo B

Description

Review sites such as Yelp show that even when patients are happy with the physician, they complain about the front desk. Long wait times over the phone or a misplaced order for a medication refill are some of the common complaints. Unfortunately, front desk work is a demanding job and employees burn out and leave, further worsening the situation. What if some of the work done by the front desk could be automated? What if this automation could be done in a way that supports patients' preference for mobile and affords them flexibility to perform such activities 24/7? A chatbot that understands natural language and can interact with the patient using simple text messaging and can be used to automate routine tasks such as appointments, rescheduling, cancellations, refills, etc.

Learning Objectives: 

  • Recognize the need to automate routine front desk interactions that occur over the phone
  • Explain chatbot technology and potential areas of use in improving clinical operations
  • Demonstrate value of using chatbot to automate appointments, rescheduling, cancellations, and refills

Speaker(s): 

Practice Owner,
Swenson M.D. Premier Care
Continuing Education Credits: 
ABPM
1.00
CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00

Audience: 

CIO, CTO
IT Professional
Physician, CMO, CMIO

Level: 

Introductory

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