Session ID: 
190

Digital Command Center for EHR Implementation

6:00pm - 7:00pm Wednesday, March 7
Las Vegas - Venetian Convention Center
Palazzo G

Description

There is tremendous irony in many areas of IS&T. One of them is that so much of the go-live operations management process is often done on paper. One such example of this is how go-live command centers are managed. These command centers are often manned by staff who are constantly updating whiteboards, transcribing issues into electronic issue management systems, and manually generating status reports for overall progress. These procedures are quite cumbersome, and adds delay into the process of identifying support issues which may be pervasive. Leveraging technology to record support issues at the point of incident allows an easier input method and an issue to be triaged more quickly. Simple mobile apps and other technology can be used to record these incidents and electronic dashboards can be used to highlight pervasive issues and generate automated status reports of overall system health. A digital command center can add value and efficiency to an organization's go live operations.

Learning Objectives: 

  • Identify the process for a Digital Command Center
  • Analyze the metrics after a Go-Live
  • Discuss process improvement for Steady State

Speaker(s): 

Director, Training, Documentation & Support,
Thomas Jefferson University and Jefferson Health System
Chief Digital Officer and SVP Tech. Innovation and Consumer Experience,
Thomas Jefferson University and Jefferson Health System
Continuing Education Credits: 
ABPM
1.00
ACHE
1.00
CAHIMS
1.00
CME
1.00
CNE
1.00
CPHIMS
1.00
PDU
1.00

Audience: 

CIO, CTO
IT Professional
Senior IT Executive

Level: 

Intermediate

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