Session ID: 

Creating the Next Generation of Digital Engagement

8:30am - 9:30am Thursday, February 14
Orlando - Orange County Convention Center


One of the most critical aspects to delivering remarkable care comes through engaging patients with their needs and preferences. Novant Health has been successful in encouraging its patients to become more engaged in their healthcare through several initiatives. This presentation will share insights into the initiatives Novant Health has developed to maximize engagement at each point across a patient’s healthcare journey.

Learning Objectives: 

  • Explain the benefits of implementing patient engagement and patient experience initiatives
  • Describe the components to maximizing patient engagement through an online patient portal
  • Describe how to operationalize a human experience innovation council
  • Describe how to operationalize an electronic patient family advisory council
  • Design an overarching framework for developing a successful patient engagement program that can be customized for the attendee’s organization


Senior Vice President and COO, Novant Health Physician Network,
Novant Health
Director, Physician Network Services, Communication and Engagement,
Novant Health


Advocacy Grp Focus on Pt, Family Mbr, Caregiver
Management Engineer and Process Improvement Prof.