Session ID: 
121

Creating a Digital Patient Experience Strategy from Scratch

10:00am - 11:00am Wednesday, February 13
Orlando - Orange County Convention Center
W303A

Description

This session will discuss the methodology by which an organization can devise a digital patient experience strategy from the ground up. We’ll focus on strategies for organizing digital capabilities, gaining stakeholder buy-in, maintaining momentum during the discovery phase and determining priority areas based on value and impact. The speakers will engage attendees to describe their own experiences working to develop a comprehensive patient digital experience strategy and respond to their perspectives, interests, and concerns in real-time.

Learning Objectives: 

  • Construct a framework for a developing a comprehensive digital patient experience that focuses on capabilities, not products, and considers the institution as a whole while engaging a variety of departments and service lines
  • Recognize the need for robust socialization of the digital patient experience framework with stakeholders across the institution and describe the mechanisms by which we earned cross-departmental stakeholder buy-in to the final strategy
  • Discuss challenges associated with developing a comprehensive digital patient experience strategy and how to successfully overcome those challenges

Speaker(s): 

Associate Director, Digital Planning and Strategy,
NYU Langone Health
Chief Information Officer,
NYU Langone Health

Audience: 

Advocacy Grp Focus on Pt, Family Mbr, Caregiver
CIO, CTO
IT Professional

Level: 

Intermediate