Session ID: 
106

Creating Considered Consumer Experiences: What Can We Learn from Other Industries?

10:30am - 11:30am Wednesday, March 7
Las Vegas - Venetian Convention Center
Marcello 4405

Description

Every patient’s interaction with wellness and health care today is judged in part on the basis of expectations set by the best organizations in retail, consumer technology, hospitality industry, financial services, entertainment, and other areas where expert players have made a science and an art of customer service and user experience. Recognizing the opportunity to source inspiration and open up thinking to models outside health care, this 2-part masterclass aims to reveal transferable insights from outside the industry to help your organization balance “high touch” with “high tech” to design delightful patient experiences.

Learning Objectives: 

  • Identify insights from best practices and business models of other industries that deliver simplicity and seamless experiences to consumers
  • Describe how to design products and services that can foster long-term patient engagement and consumer relationships
  • Describe what it takes to balance and excel at “high touch” and “high tech” care delivery in today’s value-based care paradigm
  • Discuss how to meet growing demands for choice, engagement, and experience in the era of consumerism

Speaker(s): 

Director of Health,
IDEO
Continuing Education Credits: 
ACHE
1.00
CAHIMS
1.00
CPHIMS
1.00

Audience: 

CIO, CTO
Nurse, CNO, CNIO
Physician, CMO, CMIO

Level: 

Intermediate

WHERE THE WORLD
CONNECTS FOR HEALTH