Session ID: 

Creating and Sustaining Process Improvement: Applying Lean & Six-Sigma Tools and Change Management to Achieve Organizational Success

9:00am - 5:00pm Monday, February 11
Orlando - Orange County Convention Center


Explore a hands-on approach to understanding and applying Lean & Six-Sigma tools to strategically improve processes in healthcare organizations. Facilitated by individuals with extensive professional experience in strategic planning, process improvement approaches, the application of the Lean & Six-Sigma tools, and change management in healthcare settings, this interactive program will focus on the importance of aligning process improvement projects with an organization’s strategic goals and objectives. Discover how to apply tools to identify the gaps in performance for key organizational clinical, quality and operational measures; prioritize process improvement projects; clearly define a problem’s scope; and overcome implementation barriers through effective change management to achieve organizational success.

Learning Objectives: 

  • Describe key healthcare industry changes and identify areas for strategic process improvement
  • Define and clarify the scope of the problem to be solved
  • Use the appropriate measures to assess organizational performance from a strategic perspective
  • Apply and use Lean & Six-Sigma tools to achieve desired organizational performance
  • Employ change management practices to sustain process improvements


Senior Director, Transformation Programs,
Philips Healthcare
Sr. Director, Performance Engineering,
UAB Medicine
Vice President, Professional Services,
Health Catalyst
Director, Patient Care Informatics & Process Improvement,
Froedtert Health Community Hospital Division
Director of Solution Design & Delivery,